Operations

AI Solutions for Operations

Connect your tools, streamline information flow and equip your teams with high-performing virtual assistants. Eliminate redundant tasks and bring order to your internal management.

Context & Challenges

Operations in DubaiInformation gets lost between tools

Dubai mid-caps and large accounts face information scattered across emails, Trello, Zoom and Slack. This lack of alignment causes project delays and critical data loss.

Integrating internal AI agents acts as a digital conductor connecting all these ecosystems. Decision traceability becomes automatic, and deadlines are met without follow-up meetings.

AI Gmail Sorting Trello Digest Auto Zoom Minutes Internal Support

50%

Meetings

Saved/mgr

100%

Minutes tracked

ROI

Internal Coordination Agents

Five agents,
a friction-free office

50%

Fewer meetings

100%

Centralized minutes

Saved/manager

+35%

Deadlines met

AI Coordination SuiteGmail · Trello · Slack · Zoom · WhatsApp

Five interconnected agents that sort your emails, digest your projects, transcribe your meetings and respond to your teams in real time. Zero information lost.

Gmail sorting & urgent alerts — detection of critical emails (VIP clients, disputes), instant Slack notification with a draft reply
Daily Trello digest — consolidated project status, today's deadlines on Slack every morning at 8am with red alerts on delays
Analytical Zoom transcription — automatic minutes in 2 minutes, action items extracted and assigned, Trello cards created instantly
Internal WhatsApp support — conversational HR/IT assistant available 24/7, automatic escalation for complex cases
Trello activity summary — daily narrative report per board sent to management, delays identified and flagged proactively

Executive secretarial FTE saved.
4h/week gained per manager. ROI reached in 5 months. Internal satisfaction +12 points.

#zoom-meeting-notes

HW Agent Now

Management Meeting Minutes · 4:00 PM

3 decisions made · 5 action items created · 2 Trello cards assigned

Action items automatic

@Karim — Client mockup delivery · Friday
@Nadia — Q3 finance report · Monday morning
@Mouad — Urgent: contract to sign

Typical customer journey

Customer experience
from A to Z

Three entry channels, one unified experience. Choose the journey that matches your business.

WhatsApp message

Customer sends a message to the business's WhatsApp number

Dynamic menu

The AI displays the interactive menu with photos, allergens and daily suggestions

Automatic upsell

Drinks and desserts suggested based on the customer's order

Secure payment

CMI/Stripe link generated within the WhatsApp conversation in 1 click

Kitchen ticket

Automatically sent to the POS (Clyo/Micros) with no manual re-entry

Pickup notification

Customer notified for pickup or real-time GPS delivery tracking

Table QR code

Customer scans the QR code displayed on their table or at the entrance

Digital menu

Interactive menu with photos, prices and allergens appears instantly

In-store order

Selection and customization (gluten-free, dairy-free, spicy…)

Drink upsell

Automatic drink and dessert suggestions based on the dishes ordered

Kitchen validation

Order sent instantly to the kitchen POS, with no manual re-entry

Google review

Automatic satisfaction rating request after the meal via SMS/WhatsApp

Order received

Via Glovo, Uber Eats or direct WhatsApp — centralized in a single flow

AI confirmation

Estimated preparation time automatically communicated to the customer

POS preparation

Order slip sent to the kitchen via POS in real time with no manual re-entry

Driver dispatch

Automatic assignment to the nearest available partner driver

GPS tracking

Customer notified at every delivery stage with real-time position

Loyalty & reviews

Satisfaction rating requested, loyalty offer sent automatically

Key integrations

Connected to your
organizational ecosystem

Automatic Gmail sorting with priority email detection, Calendar integration for meeting reminders, and Drive for archiving the minutes generated by the agent.

Automatic card creation from Zoom meetings, two-way status synchronization, Slack alerts on overdue deadlines and a daily digest for each manager.

Central channel receiving all agent alerts, summaries and notifications. Each team member receives only the information relevant to their scope of action.

Automatic transcription via the Zoom or Google Meet API. Also compatible with IP telephony systems (3CX, Genesys) for call centers and sales teams.

Conversational support agent connected to the Notion knowledge base and the HRIS to answer HR and IT questions. Usage charter defined with HR and IT departments.

Architecture validated by HR and IT

Every deployment begins with a full organizational audit with HR and IT. Governance constraints identified, API access validated and an AI usage charter defined before any technical work starts.

Deployment tailored to Operations

Phased methodology
validated by HR and IT

A structured deployment starting with an organizational audit to guarantee adoption and traceability. Your pilot team validates each agent before scaling up.

Organizational Audit

Mapping of existing tools, identification of silos, validation of API access and governance constraints with HR and IT.

Internal flow mapping

API access validated with IT

AI governance charter defined

WEEKS 1 – 2

Audit

Pilot

HR + Projects Pilot

Rollout to HR teams and project managers over 6 weeks. Calibration of summaries and alert thresholds based on user feedback.

5 agents active and calibrated

Alert thresholds adjusted

Team feedback collected

WEEKS 3 – 6

Multi-Team Rollout

Deployment across all departments, change management support, training for managers and executive secretaries. AI usage charter defined.

AI usage charter deployed

100% of managers trained

24/7 support included for 3 months

WEEKS 7 – 10

Scale

Client case · Success story

Concrete results
at a B2B services group

Case study · B2B Group · Dubai

B2B services group
Dubai

180 employees, 12 active Trello projects, 4 management meetings per week. CEO overwhelmed by emails and follow-up reminders.

Problem identified

Decisions made in meetings were never tracked. Deadlines discovered too late. Managers spending 30% of their time on administrative follow-up tasks.

Full suite of HW internal agents deployed: Slack digest, Zoom analysis, CEO Gmail sorting and internal IT support on WhatsApp for 180 employees.

65%

CEO email time

+28%

Deadlines met

+12

Internal satisfaction

ROI achieved

AI has brought order to our internal management. My managers have regained control of their schedules and their decisions are finally tracked.CEO, Dubai

Improve coordination and
reduce
operational friction

Connect your internal tools to automate summaries, alerts, deadline tracking, conversation analysis and team assistance — to gain visibility, execution speed and operational discipline.

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AI Solutions for Operations

Operations in DubaiInformation gets lost between tools

Five agents,
a friction-free office

Customer experience
from A to Z

Connected to your
organizational ecosystem

Phased methodology
validated by HR and IT

Concrete results
at a B2B services group

B2B services group
Dubai

Improve coordination and
reduce
operational friction

AI Solutions for Operations

Operations in DubaiInformation gets lost between tools

Five agents,a friction-free office

Customer experiencefrom A to Z

Connected to yourorganizational ecosystem

Phased methodologyvalidated by HR and IT

Concrete resultsat a B2B services group

B2B services groupDubai

Improve coordination and reduce operational friction

Five agents,
a friction-free office

Customer experience
from A to Z

Connected to your
organizational ecosystem

Phased methodology
validated by HR and IT

Concrete results
at a B2B services group

B2B services group
Dubai

Improve coordination and
reduce
operational friction