PREAMBLE
These General Terms and Conditions of Sale aim to govern the terms and conditions, as well as the modalities, under which Hello World (hereinafter referred to as the SERVICE PROVIDER) provides its services to its Clients. These general terms of sale take precedence over the commercial information displayed on the website www.helloworldlabel.ae, which may be subject to modification at any time and without notice, or over any other conditions in any other document.
ARTICLE 1- OBJECT AND SCOPE
The SERVICE PROVIDER offers services for the creation, realization, redesign, referencing, and maintenance of websites.
The CLIENT is informed about the estimate of the General Terms and Conditions of Sale and can consult them at any time on the website of the SERVICE PROVIDER. Consequently, any order placed by the CLIENT on behalf of the SERVICE PROVIDER implies acceptance and without reservation of these General Terms and Conditions of Sale.
ARTICLE 2 – DURATION
The design of the modules on its website in accordance with the specifications attached to these sales conditions must be completed no later than within (number of weeks mentioned in the contract sent by email) for development. The duration of referencing and social media management depends on the period chosen by the client (minimum 3 months).
ARTICLE 3- DOMAIN NAME AND HOSTING
The services of creating or redesigning a website do not include the purchase of a domain name and hosting, which are the responsibility of the client. The SERVICE PROVIDER may suggest to the CLIENT to contract with its partner, but the CLIENT is free to choose its provider.
ARTICLE 4- ADVERTISING RIGHT
4.1. References
The CLIENT authorizes the SERVICE PROVIDER to mention its name and corporate name as well as its URL, screenshots of its web pages, as references for the commercial promotion of the SERVICE PROVIDER.
4.2 Footer Mention
The CLIENT undertakes to include at the bottom of each page of its website the discreet mention "website created by Hello World" possibly accompanied by a link pointing to www.helloworldlabel.ae and logo.
4.3 Footer Mention
The CLIENT undertakes to display the helloworld logo and the discreet mention "element created by Hello World" possibly accompanied by a link pointing to www.helloworldlabel.ae and logo
ARTICLE 5– SPECIFICATIONS AND ESTIMATE
5.1. Specifications
The CLIENT is advised to provide the SERVICE PROVIDER with specifications for the website they wish to have created and complete it as detailed as possible. Once approved by both parties, these specifications will not undergo further modifications and will serve as the basis for the estimate by the SERVICE PROVIDER.
5.2. Estimate "Website Creation or Redesign"
The estimate is sent to the CLIENT by email in PDF format. Acceptance of the estimate implies a good understanding of this document by the CLIENT.
The estimate is valid from its date of issue and does not bind the CLIENT until they confirm accepting the proposed offer. After this period, the SERVICE PROVIDER is authorized to modify the price. Prices agreed verbally or published on the website www.helloworldlabel.ae only bind the SERVICE PROVIDER if confirmed by a written offer via PDF or email.
Upon acceptance, the CLIENT must print the PDF estimate, sign it, date it, and add the handwritten note "APPROVED". Any estimate signed by the CLIENT is considered an order. The advance payment, by
cheque or bank transfer, of an amount of 50% of the total amount, unless other conditions are mentioned in the estimate, constitutes an agreement and replaces the order.
The accepted estimate by the CLIENT commits both parties.
The SERVICE PROVIDER reserves the right to refuse an order with a client for whom there is a dispute regarding the payment of a previous order.
5.2. Estimate "Video or Photo Shooting"
The estimate is sent to the CLIENT by email in PDF format. Acceptance of the estimate implies a good understanding of this document by the CLIENT.
The estimate is valid from its date of issue and does not bind the CLIENT until they confirm accepting the proposed offer. The SERVICE PROVIDER is authorized to modify the prices agreed verbally or published on the website www.helloworldlabel.ae when it deems that the requested work exceeds significantly what the CLIENT has expressed.
The SERVICE PROVIDER undertakes to create videos with a length ranging from one to three minutes. (Any video exceeding this timing requires a new negotiation and agreement with the CLIENT). The SERVICE PROVIDER is authorized to modify the agreed price verbally or published on the website www.helloworldlabel.ae when it deems that the requested work exceeds significantly what the CLIENT has expressed;
The SERVICE PROVIDER reserves the right to refuse an order with a client for whom there is a dispute regarding the payment of a previous order.
ARTICLE 6- CLIENT'S COMMITMENT
6.1. Provision of Access Codes
The CLIENT undertakes to provide the SERVICE PROVIDER with all the information required to ensure the execution of the services specified in this contract, including access codes to their hosting server, so that the SERVICE PROVIDER can proceed with the installation of the website and intervene for the maintenance of this site.
The service subject to this contract, as specified above, is exclusively entrusted to the service provider.
The service provider will exclusively fulfill the purpose of this contract without the client imposing any collaboration.
6.2. Provision of Content
The CLIENT undertakes to provide all elements (texts, images, videos and sounds, product database) necessary for the realization of the contract and to collaborate with the SERVICE PROVIDER by providing any document or information requested by the SERVICE PROVIDER within a maximum period of three (3) days.
All content, including texts and media, is to be provided by the CLIENT before or during the commencement of work and in its entirety.
6.3. Content Delivery Time
The CLIENT undertakes to provide the SERVICE PROVIDER, within a period of three (3) days from the date of acceptance of the offer or when the SERVICE PROVIDER makes a request by email or verbally, all the elements necessary for the realization of the accepted estimate.
6.4. Intellectual Property
The client must ensure that they are the owner of all intellectual property rights related to these elements as well as other documents of any kind present on their website and that the provided resources do not infringe on the rights of third parties.
6.5 Active Collaboration
The CLIENT undertakes to actively collaborate with the SERVICE PROVIDER by providing, in a timely manner, the information and documents necessary for the proper execution of the contract. The SERVICE PROVIDER cannot be held responsible for delays in the execution of work due to the client's failure to comply with this commitment.
6.6. Content Backup
The CLIENT undertakes to keep the originals of all resources provided to the SERVICE PROVIDER intact, who cannot be held responsible for loss during modifications to the website by the SERVICE PROVIDER or by any other person.
6.7. Payment:
Payment Conditions for Each Department:
Professional showcase website and mobile application: 50% upon order, 50% upon delivery.
Marketing Department (Community Manager): 100% upon order.
Video and photo shooting department: 100% upon order.
Design (Visual identity design): 100% upon order.
Influencer Department: 100% upon order.
Social media sponsorship: 100% upon order.
The CLIENT undertakes to settle the amounts due within the specified deadlines upon ordering.
Article 7- Service Provider's Commitments
As part of an obligation of means in the execution of the contract, the SERVICE PROVIDER undertakes to:
ARTICLE 8- ORDER
8.1 CONTRACT CONCLUSION
THE CLIENT acknowledges having received from the SERVICE PROVIDER all the necessary information and advice to subscribe to the contract. Thus, the choices made by the CLIENT during their order or later remain entirely their responsibility.
The contract is considered concluded upon receipt of the down payment. The start of the work will only be initiated after the down payment is received.
8.2 Integration of Contents
The service provider sets up the structure and integrates the texts, images, videos, etc., provided by the CLIENT.
8.2.1 The CLIENT is required to carefully review their texts before transmitting them to the SERVICE PROVIDER (spelling, capitalization, singular/plural, sentence structure, etc.). Upon delivery of the website, if the modifications requested by the CLIENT on the texts prove to be significant, the SERVICE PROVIDER reserves the right to invoice a supplement based on the additional time spent, after notifying the CLIENT by email.
8.2.2 In the event that modifications, touch-ups, and other services specified in the quote were to result in an excessively long completion time compared to the normally required deadline, such as the processing of files and documents provided by the CLIENT, an hourly rate surcharge will be applied proportionally to the time spent.
8.3 Delivery and Completion of Work
During fifteen (15) days following the publication of the website, the CLIENT may request minor modifications to the content of the site, i.e., slight modifications to the texts (spelling errors, changing words or phrases, etc.). More significant changes, such as adding entire paragraphs, will be subject to a new invoice.
ARTICLE 9 – MODIFICATION OR CANCELLATION OF ORDER
Any modification or cancellation of a service by the CLIENT will result in a confirmation email from the SERVICE PROVIDER.
9.1. Modification
The service includes only the services specified in the quote and approved by the CLIENT. No quote can be modified without the express agreement of both parties. Any subsequent modification or addition to the initial quote will result in a new quote and/or a new invoice.
Any modification to the quote requested by the CLIENT and approved by the SERVICE PROVIDER may lead to additional delivery times.
9.2. Cancellation (excluding maintenance services)
In the event of the CLIENT's cancellation of the SERVICE PROVIDER's services after the signing and receipt of the quote/purchase order and before the start of the work, a percentage of an amount of 35% of the total invoice amount will be requested as damages and compensation for services rendered.
In the event of the CLIENT's cancellation of the SERVICE PROVIDER's services during the execution of the work, the SERVICE PROVIDER reserves the right to withhold an amount proportional to the work performed.
If the cancellation of an order or the termination of a contract is due to the SERVICE PROVIDER and does not result from a force majeure event (internet network outage, hacking of the SERVICE PROVIDER's system, disability, serious illness, etc.), and if the reasons for the cancellation do not involve the client (illicit behavior, failure to pay, etc.).
The SERVICE PROVIDER commits to refunding the CLIENT the full amount received within 4 to 6 weeks from the date of cancellation or termination, depending on the service specified in the invoice.
ARTICLE 10 - Delivery Deadlines
In the event that the CLIENT takes an abnormally long time to provide the elements necessary for the proper execution of the contract, the SERVICE PROVIDER reserves the right to issue an intermediate invoice for the work already carried out.
Delivery delays cannot justify the cancellation of the order by the CLIENT, nor give rise to the payment of damages, indemnities, or penalties.
ARTICLE 11 - WARRANTY
The warranty only covers the services described in the contract/quote accepted by the CLIENT.
11.1. Order Verification
The CLIENT must check the proper functioning of their website from the official launch and report any malfunctions to the SERVICE PROVIDER.
The SERVICE PROVIDER undertakes to remedy any operating problems resulting from a design or execution defect in its services.
However, the warranty obligation of the SERVICE PROVIDER is excluded in cases of the following malfunctions:
11.2. Warranty Period
The CLIENT has (1) month from the official launch of their website and/or delivery of an additional service to invoke this warranty in case of observed malfunction.
11.3. Transfer of Ownership
The work carried out remains the exclusive property of the SERVICE PROVIDER until full payment of the corresponding invoice. The transfer of ownership from the SERVICE PROVIDER to the CLIENT takes effect upon payment of the remaining balance due by the CLIENT.
11.4. Late Payment
Any payment delay beyond fifteen (15) days from the invoice issuance date will automatically result in late payment penalties equal to 25% of the invoice amount.
Article 12 – Liability
In the context of a maintenance service, the SERVICE PROVIDER reserves the right to temporarily interrupt accessibility to the website without entitlement to compensation. However, the SERVICE PROVIDER undertakes to implement all means at its disposal to minimize such interruptions. The SERVICE PROVIDER is not responsible for revenue loss due to interruption or service failure.
ARTICLE 13- INCAPACITY TO WORK
In the event of incapacity to work due to illness, accident, natural disaster, crisis, etc., the SERVICE PROVIDER reserves the right to terminate ongoing contracts and/or modify the current schedule without the CLIENT being entitled to claim damages.
Article 14- Confidentiality
Each party undertakes to keep confidential, during the contract duration and after its expiration, all information, documents, know-how, databases, passwords, and codes received from the other party that it may become aware of in the course of contract execution. It shall not disclose them to any third party, nor use them outside the needs of the contract.
Article 15- Intellectual Property
The intellectual property of the creations made by the SERVICE PROVIDER is transferred to the CLIENT upon receipt and full payment of the service.
French Version
